Sunday, September 11, 2011

Fed up with Fedex and HP

My HP computer broke again. Mother board this time. And of course it crashed on the first day of Labor Day weekend. It was under warranty and I have a laptop, but my desktop is where I do all my company business and all my photo editing. And, of course, I had a deadline on getting some photos printed for a show I was accepted in.

HP agreed that only 8 months old the computer was under warranty. They would send me a shipping box. It left their center on Tuesday with second day express shipping. It was schedule to be delivered by Fedex on Thursday.

That delivery date was critical because I could then box the offending computer and call for pickup on Friday. With any luck it would be in the repair center on the following Tuesday at the latest. I cancelled all appointments to not miss the Fedex delivery van. I rushed downstairs after making the bed just in time to see it pull out of my driveway.

No box on porch where most drivers leave packages, no box at my renter's apartment. She saw the Fedex very distinctive white truck drive away too with nobody getting out of it. Checked with my immediate neighbor to the west. He gets constant Fedex shipments of chemo drugs. No the driver had not left it there. I called Fedex Help line (now that is a misnomer) and they said the driver could not find my address.

I mentioned he was in my driveway. They asked if he had left an attempt to deliver tag. He had not. He did not get out of his truck because it was raining. Pony Tail Joe has quite a reputation in the Angel Fire area for non-delivery. As 29 comments to a community Facebook page attest. This is just a sampling:

  • We would have to start a new page to list all the complaints about Fed Ex deliveries in Angel Fire. My new skis were dropped at a local business that was closed the following 4 days. Home delivery was never attempted despite the tracking saying the package was delivered to my house.
  •  does seem to be the norm here with Fedex. He recorded that he could not find my address even though he was in my driveway.

  • I wonder if it's the same driver that lied about (not) picking up our package at the Resort last week. Even though it's not a public drop-off, the Resort has been kind enough to allow us to take our overnight lab work to their Fed-Ex drop off for the last few years because it (was) the most reliable pickup spot in town. We left our box in the usual spot and Fed Ex hadn't picked it up in 3! days so we took it to the Chamber. When Jo at the Chamber mentioned it to him she said he rudely said, "that box hasn't been at the Resort" - liar!! They need to get Fabian back as a driver - he was great!

  • This guy needs fired. And I plan to collect all these experiences and put them in a blog and mail it to Fedex

  • If it was the younger kid then yes! I filed a complaint just last week! Er
  • I never saw him because he did not get out of his truck

  • He better show up with my new Mac tomorrow after I paid for overnight shipping fees

  • I used to accept packages for people at the old bookstore. One of the reasons I quit doing it was because I had sooooo many problems with Fedex. Never had a problem with UPS.Fedex delivered a package to me yesterday....I met him at the top of the pass. I asked him if he was the regular guy and he said no...he was probably mid-to late 40's, with a pony tail. Heavy-set guy. White econoline van with FEDEX on it. That's all I can tell you...didn't get his name.
The Fedex agent on the phone insisted my box would be delivered later Thursday evening and to call back in a half hour. I did and the computer record had deleted the bit about the driver could not find my house. Package was not in the truck on Thursday for delivery. They apologized for the inconvenience and promised it would be delivered on Friday - hardly second day air I was paying extra for.

It has not been nine days since my business computer crashed. I did finally get the box on Friday at 6:30 but only because I saw the Fedex truck parked in the middle of my county road ready to once again drive off. I understand from a friend that Fedex is now commercializing their service in rural areas. I can only say . . . . well, I try to keep my blogs clean. I have for sometime tried to avoid all FEDEX shippers when I shop on line. This recent experience with them (see previous blog about VAS too) as validated that decision.

I am definitely worried about my computer being picked up and delivered to HP in a timely manner now that I finally have the box. I would drive it to a repair center if I knew where that was but HP forgot to include a return pre-paid label. So add that I am also fed up with HP.

Just got off the phone with Pakistan and HP will be sending my return label by the same company that took three days for an 2 day express air. You guessed it. Fedex. This is a computer company that has not yet gotten that you can e-mail Fedex labels to be printed out by the customer.

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