Tuesday, December 14, 2010

Curses, Foiled Again


I told HP on Sunday I wanted a shipping notification within 48 hours or I was canceling the replacement HP Pavilion order and getting a refund instead. And low and behold the HP Case Manager did indeed get a shipping notification to me.

However, Fedex has yet to receive the HP desktop computer to ship. For a while this morning the Fedex tracking number provided me by HP even said it would get delivered today. Frankly I was leery of that one because it gave a ship date of the 11th and I didn't give them my ultimatum until the 12th. I must admit this was a rather clever ruse. Too bad they are not as clever at giving good customer service.

Meanwhile someone is marketing is sending out e-mails saying I can still order a computer today and get it before the end of the year. Interesting since I have been told I would be very lucky to get the one I essentially ordered in November before the end of the year. Really HP get your script straight.

Is this sort of game playing really dastardly or no? Could Snidely slip so low.

1 comment:

  1. Jacqui - it's a worldwide problem - a case of the left hand not knowing what the right hand is doing. We get it all the time!

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