TW3 - the week of HP
I would like to say HP is the Grinch that stole Christmas but I am not sure they are any worse or better than 99% of modern business. It all comes from Mexico or China with support teems in India or Texas (both have impossible accents) and CEO's in the United States that only care about the bottom line and not customer satisfaction. I am so sick of being asked to take on line customer satisfaction surveys (even my computer nerd that destroyed the original HP had one) that I tell them it is really simple just note unacceptable for everything you ask me to rate. It doesn't help that because I do a very base rate on Qwest (because basically they were the first firm this year that lied to me) it is costing me 3 cents a minute to be lied to by HP. You know when they say this call may be recorded to ensure customer satisfaction? Well, I am thinking of recording them on my end to compare the lies they tell. Supposedly they have an open file on a computer (might HP case managers u...